Privacy policy

Social Sense Group is a trading name of L.J Henriques & R Rixer (ABN 45 967 703 566), also known as Social Sense ("we", "us"), a marketing agency operating in Australia and the United States. This policy explains how we collect, use and protect personal information.

Information we collect

• Enquiries: your name, business, email, phone number and message when you contact us through this website.
• Clients: business contact and billing details, and the information we need to deliver our services.
• Campaign leads: when we run advertising for a client, we receive the details people submit through that client's lead forms. We hold this information on behalf of our client to run their campaign.
• Client alert sign-ups: your name, company, email and mobile number, and a record of your consent to receive text messages.

How we use it

• To reply to enquiries and provide our services.
• To send clients enquiry notifications by email and, where they have opted in, by text message.
• To run and measure advertising campaigns, including sending conversion data to advertising platforms such as Meta.
• To invoice and manage our client relationships.

Text messages (SMS)

If you opt in to our Client Alerts, we use your mobile number only to send account notifications about new customer enquiries. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except the service providers that send messages on our behalf.

Cookies and tracking

This website uses cookies and similar technologies to make the site work, understand how visitors use it and measure our advertising. Our advertising partners, such as Meta, may use cookies and pixels to show you relevant ads and report on their results. You can block or delete cookies in your browser settings, and manage ad preferences in your Meta account settings. Blocking cookies may affect how parts of the site work.

Sharing

We don't sell personal information. We share it only with the service providers we use to run our business (such as our CRM, email and messaging providers and advertising platforms), with the client a lead was submitted to, or where required by law. Each client's leads are kept separate and never shared with another client.

Storage and security

We store information with reputable service providers that may be located in Australia, the United States or elsewhere, and take reasonable steps to protect it from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as required by law.

Your choices

You can ask to access, correct or delete your personal information, or opt out of messages, by emailing hello@bysocialsense.com. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Contact

Social Sense Group (L.J Henriques & R Rixer), Ocean Reef WA 6027, Australia. hello@bysocialsense.com, +61 414 240 819, +1 (305) 432 7921.